FAQ

Here you’ll find quick answers to our most common questions about shipping, payments, and orders.

Shipping

Where do orders ship from?

All orders are fulfilled and shipped from the United States through our print-on-demand partners.

How long does shipping take?

What payment methods do you accept?
We currently accept PayPal. More options will be added soon.

Do you accept returns?
Yes. If your item arrives damaged, misprinted, or incorrect, contact us within 7 days and we’ll replace it at no cost.

Do you offer size exchanges?
Because items are made on-demand, exchanges depend on product condition. Contact us and we'll help case by case.

Will I receive tracking information?
Yes. Once your order ships, you’ll receive an email with a tracking link.

Are items printed on-demand?
Yes. Each product is created especially for you once the order is placed.

Where are the products made?
Printed and fulfilled in the USA.

How can I contact customer service?
You can reach us anytime at support@open.tienda
or through our contact page.