Privacy policy

Last updated: December 3, 2025

Open.Tienda operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Open.Tienda is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our store. If there is a conflict between our Terms of Service and this Privacy Policy, this Policy governs the collection, processing, and disclosure of your personal data.

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

1. Personal Information We Collect

We collect information that identifies or can be reasonably linked to you (“personal information”). This includes:

  • Contact details: name, email, billing and shipping address, phone number.
  • Payment details: card numbers, payment method, transaction data.
  • Account data: login credentials, preferences, and saved settings.
  • Order history: items purchased, returns, exchanges, and inquiries.
  • Device and usage data: browser type, IP address, time zone, cookies, pages visited, and interaction history.
  • Communications: information you provide in customer service messages or reviews.

2. How We Collect Information

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically when you browse our site (via cookies, analytics tools, or Shopify integrations).
  • From service providers such as Shopify, Stripe, Wise, Printful, and Gelato, who process data on our behalf.

3. How We Use Your Information

  • To process and fulfill your orders, payments, and deliveries.
  • To communicate with you about your purchases or account.
  • To send optional marketing communications (only with your consent).
  • To detect, prevent, and address fraud or security issues.
  • To comply with legal and tax obligations.
  • To improve our Services and customer experience.

4. Disclosure of Personal Information

We share your information only when necessary to operate the store:

  • Shopify — hosts our store and manages site infrastructure (Shopify Privacy Policy).
  • Printful / Gelato — handle product printing and order fulfillment.
  • Stripe / PayPal / Wise — securely process payments.
  • Sonetel — manages customer service phone and messaging.

We never sell your personal information or share it for advertising unrelated to Open.Tienda.

5. Cookies and Tracking

We and our partners use cookies to operate our site, remember preferences, and measure performance. You can disable cookies in your browser, but some site functions may not work properly if you do.

6. Data Retention

We retain your data as long as needed to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes. You may request deletion of your data at any time by contacting us at support@open.tienda.

7. Your Rights

Depending on your location (e.g., EU, UK, or California), you may have the right to:

  • Access, correct, or delete your data.
  • Withdraw consent for marketing communications.
  • Request data portability or restriction of processing.

To exercise these rights, contact us via email at support@open.tienda. We may request verification of identity before processing your request.

8. Minors

Open.Tienda is not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you believe your child has provided personal data, please contact us to request deletion.

9. International Data Transfers

Your data may be transferred to and processed in countries where our partners (Shopify, Printful, Stripe, etc.) operate, including the United States and the European Union. We rely on lawful mechanisms such as Standard Contractual Clauses to ensure adequate protection.

10. Data Security

We use encryption (SSL), secure hosting, and access control to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect new legal or operational requirements. Changes will be posted on this page with the updated effective date.

12. Contact Information

For privacy-related questions, data requests, or complaints, contact us:

📧 support@open.tienda
🌐 www.open.tienda
🏢 407 Lincoln Road, Grosse Pointe, MI 48230, USA
📞 +1 786 533 0357

Thank you for choosing Open.Tienda — spreading peace, love, and good energy through mindful design.